Approach
We recognize that travel program decisions impact nearly every aspect of the company’s operation. As a result of this broad reach, the design and adoption of an effective, managed travel program is most often the result of a single facilitator that blends vast industry experience with a creative, open mind. Someone that understands not only the workflow of a particular organization (from pre-approval to expense reimbursement) but the culture that makes it tick. When travel decision-making is uncoordinated or territorial, the end result is usually chaos, which often leads to additional, unnecessary expense.
A consultative, full-service travel management firm like Classic Travel & Tours is in the best position to develop and implement a travel program that is just the right blend of:
• TECHNOLOGY and Services
• Cost and Convenience
• Trust and Accountability
We will never employ some cookie-cutter; one size fits all approach to our client partnerships. While we recognize that a robotic, script driven, reservation center mentality may indeed offer some cost benefit for certain organizations; we prefer to partner with companies whose approach to business travel is more than numbers on a page. In fact, we are one of the few mid-market travel firms whose philosophical foundation rests on a commitment to a travel program that is as unique as each client.
Before the first reservation is made, our sales and client services team will interview the key employees responsible for policy decisions, travel coordination, and financial reporting in an effort to determine their expectations and desires. We will also analyze previous travel patterns and data in order to better understand what aspects of the program are working well, and identify opportunities for improvement. Only then can we develop a travel program and pricing strategy that is appropriate for those clients’ unique goals. We often describe our role as part facilitator, part consultant, part logistics, and part therapist, you get the picture...
Travel is a way of life for our firm and for our family, so Classic has become our way of life for over 20 years. Our travel is very demanding - over 200 ACTIVE travelers, each with their own preferences and all with carry-on only because plans usually change at a moments notice with flight issues or new schedules. Classic is there for us. In fact, they have gotten me out of more tight squeezes than I can count. Thanks for everything!
Hiter Harris (Co-Founder of Harris WIlliams)